سياسة الاسترجاع

Overview

We want you to be fully satisfied with your CGP purchase. You may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions below.

Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Requested within 30 days of delivery.
• Unused, unopened, and in original condition and packaging.
• Accompanied by proof of purchase (order number).
• Returned in a resalable condition, with all included accessories and documentation.

Non-Refundable Items

The following are not eligible for refund or return:

• Custom and bespoke labor services, including custom water-cooling builds, once work has started.
• Custom-built PCs and configured systems once assembly has begun.
• Opened consumables, including coolant, cut tubing, and custom-cut components.
• Design, configuration, and consultation services.

Defective Parts Replacement

If a part arrives defective or is damaged in transit, contact us within 14 days of delivery. We will replace the defective part at no cost to you, or issue a refund for the part where replacement is not possible. For custom builds, defective components are repaired or replaced under warranty; refunds do not apply to completed custom builds.

How to Request a Return

• Contact us via WhatsApp or email within the applicable period, quoting your order number.
• Provide photos of the item and its condition where requested.
• Wait for our return approval and instructions before shipping the item back.
• Pack the item securely in its original packaging to prevent damage in transit.

Refunds are issued to the original payment method within 14 days of our receipt and inspection of the returned item.

Shipping Costs

Return shipping costs are the responsibility of the customer, except where the item is defective or was delivered damaged, in which case we cover the return shipping. Original shipping charges are non-refundable.

Contact

For return requests or questions about this policy, contact us via WhatsApp, our social media channels, or the inquiry form on our website at https://cgp.sa.