Privacy Policy

Who We Are

CGP is a luxury water-cooling PC company based in Riyadh, Saudi Arabia. We sell premium water-cooling components, PC cases, and custom water-cooling build services through our website at https://cgp.sa. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Saudi Personal Data Protection Law (PDPL).

Data We Collect

We collect only the personal data necessary to serve you:

• Inquiry form data: your name, email address, and phone number (optional).
• Order data: your name, email address, phone number, shipping address, order contents, and order total.
• Payment data: processed securely by our payment provider. We do not store your card details.
• Technical data: IP address, browser type, pages visited, and cookie data.

How We Use Your Data

• To respond to your inquiries and provide customer support.
• To process, deliver, and support your orders, including custom water-cooling builds.
• To communicate order updates and service information.
• To comply with legal and regulatory obligations.
• To improve our website, products, and services.
• To prevent fraud and maintain the security of our services.

Legal Basis for Processing (PDPL)

We process personal data only where a lawful basis exists under the Saudi Personal Data Protection Law (PDPL):

• Consent: when you submit our inquiry form or agree to receive communications.
• Contract performance: to process and deliver your orders.
• Legal obligation: to comply with Saudi commercial, tax, and regulatory requirements.
• Legitimate interests: to secure our website and prevent fraud.

Data Sharing

We do not sell your personal data. We share it only with trusted parties who need it to provide our services:

• Payment processors, to complete your transactions.
• Delivery partners, to ship your orders.
• Hosting and IT service providers, to operate our website.
• Government authorities, when required by Saudi law.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, and longer where required by Saudi law — for example, order and financial records must be kept for statutory periods. When data is no longer needed, we delete or anonymize it securely.

Your Rights Under the PDPL

Under the Saudi Personal Data Protection Law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Request a copy of your data in a portable format.
• Withdraw your consent at any time.
• Lodge a complaint with the competent authority (SDAIA).

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by law.

Cookies

Our website uses cookies to make the site work, remember your preferences, and understand how visitors use the site. You can control or delete cookies through your browser settings; however, disabling essential cookies may affect site functionality.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us via WhatsApp, our social media channels, or the inquiry form on our website at https://cgp.sa.